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GENERAL CONDITIONS

These conditions apply to all purchases made through the website www.fincalatorre.com, owned by Aceites Finca La Torre slu, with registered office at Camino Finca la Torre s / n, 29540 Bobadilla (Málaga), CIF B29838976, telephone 952 111 619 and email address info@fincalatorre.com.

These conditions are intended to describe and inform the user of the conditions that apply to purchases made through the portal www.fincalatorre.com of the products that are offered at all times. These conditions are complemented with the information that is included in the legal notice and in the privacy policy, and with the information that appears for each particular product.

The validation of the purchase supposes the acceptance of these general conditions and constitutes a proof of the knowledge and agreement on the part of the client. These conditions may be modified at any time by Aceites Finca La Torre and, if applicable, the particular conditions that may be established in each case, but they will be published immediately so that they can be known without explicit notice.

Users undertake to comply with these general conditions and those that appear, where appropriate, in the legal notice and the privacy policy of this website, applying good faith in the hiring.

The prices indicated are with VAT included. The shipping costs will be paid by the customer, and these will vary depending on the destination and the weight of the order. Aceites Finca La Torre will duly inform the shipping costs according to the variants thereof at the time of purchase. If the shipment had to be made in a territory other than those available on the purchase page, Aceites Finca La Torre will contact the user, either via email or telephone, to communicate, if necessary, the extra SHIPPING costs THAT COULD ARISE.


PURCHASE CONFIRMATION

Once the purchase is made and in the shortest possible time, Aceites Finca La Torre will send the user an email with the proof of purchase.

 

SHIPPING

Aceites Finca La Torre undertakes to have your order prepared in a maximum of three business days, from the confirmation of payment.

The products purchased will be delivered to the person and to the address indicated in the order.

By default, invoices will be sent to the e-mail address indicated by the customer in the purchase form.

On Saturdays, Sundays and holidays there will be neither departure nor delivery of orders.

Aceites Finca La Torre will not be responsible for errors caused in the delivery, when the data entered by the Client in the form is wrong.

An order is considered delivered when the carrier delivers the package or packages to the customer and the customer signs the delivery receipt document.

It is up to the customer to verify the status of the merchandise and communicate any defect in the order within a maximum period of 48 hours to info@fincalatorre.com. The customer must indicate such defect in the delivery document.

The delivery time is 24/48 hours in the Peninsula. In the time period from Black Friday to past Christmas, deliveries may be delayed.

Approximate maximum delivery times, for shipments to the rest of the world:

Germany 3-4 days

Austria 3-4 days

Belgium 3-4 days

Bosnia 6 -10 days

Bulgaria 5 -6 days

Croatia 5 -6 days

Denmark 4 -5 days

Slovakia 4-5 days

Slovenia 4-5 days

Estonia 5-6 days

Finland 4-6 days

France 2-3 days

Greece 5-6 days

Holland 3-4 days

Hungary 4-6 days

Ireland 4-5 days

Italy 3-4 days

Latvia 5-6 days

Lithuania 5-6 days

Luxembourg 3-4 days

Norway 4-6 days

Poland 4-6 days

UK 3-4 days

Czech Rep 4-5 days

Romania 4-5 days

Serbia 6-10 days

Sweden 4-6 days

Switzerland 4-5 days

If you want to send an order to a country not available on the list, write to us at info@fincalatorre.com and we will solve it.

For shipments outside of Europe contact us via email info@fincalatorre.com

MINORS

People under 18 years of age may not use the services offered by Aceites Finca La Torre.

Taking into account that Aceites Finca La Torre will not be able to verify the veracity of the data that the user provides, it reserves the right to attend the requests after checking the data, when it so decides at its discretion, without this implying any alteration of the veracity of those data that you do not check.

PAYMENT

Payment for purchases at www.fincalatorre.com will be made through a bank payment gateway, which allows you to pay by credit card. Payment is made at the time of purchase.

Payment by credit card is made through the bank's server, which guarantees the client's security thanks to the protocol based on the SSL standard, which makes the data travel encrypted over the network and no one can intercept or use it. fraudulent manner. The credit card data is transmitted protected directly to the bank and this information never reaches any other recipient.

In case of denial of payment, the order will be canceled and the user will be informed online. In the case of payments with cards issued in a country other than Spain, the issuing bank must be covered by the Secure Electronic Commerce Security Protocol (CES).

USE OF DATA

The data provided by users will be included in a personal data file and will only be used to process the order. At any time, the user may exercise the rights of access, opposition, rectification and cancellation provided for in organic law 15/1999 of December, by sending an email to info@fincalatorre.com.

CONFLICT RESOLUTION

The relationship between Aceites Finca La Torre and the user will be governed by current Spanish regulations and any dispute will be submitted to the Spanish Courts and Tribunals.

WITHDRAWAL AND RETURN

Right of withdrawal:

In accordance with the provisions of sections d) and e) of art. 103 of RDL 1/2007, the exercise of the right of withdrawal will not be applicable to the purchase of food, given that, due to its nature, quality and / or composition, they can deteriorate or expire quickly. That is why order returns are not accepted.

In case of disagreement with the order, the client can claim by sending this form to info@fincalatorre.com

Cancellation of the order:

If the customer wants to cancel his order, he can do so up to 30 minutes after confirmation. You must access "My orders", click on the order number to see the detail and click on "Cancel order".

In the event that the option to cancel is no longer available on the web, you should contact Aceites Finca La Torre through the email info@fincalatorre.com

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Camino Finca La Torre S/N 29540 Bobadilla. Málaga